Chatfield Stables, Inc. Consumer Complaint
Posting for a friend.
Misrepresentation of policy
Chatfield Stables
11500 N Roxborough Park Rd Littleton, CO 80125
(303) 933-3636
I scheduled a ride at this stable and unfortunately had left my wallet at home. I only had $ 70 in cash (they do not take credit cards) and they failed to inform me that I would have to pay $ 8 to enter the park. I gave the $ 60 in cash, in good faith, to an employee who said I could reschedule the trip. Upon calling the very unpleasant gentleman who manages this stable, he informed me that I could not reschedule the trip and that he would not refund me the $ 60 in cash I had given them. Now I ask you, why would I give them $ 60 in cash as an apology. Further, he informed me that they kept the money as they had prepared the horses. I believe that equates to $ 30 per horse to put a saddle on it. I would never have given them the money had I known this would happen. If they wish to institute such a policy, I believe they would be better served to take deposits on their rides using a credit and/or debit card so they can keep the deposit should one not show up. Their practices are clearly fraudulent and I emphasize, what person in their right mind would just hand over cash money when they could have merely left. The manager is rude and uncooperative. I am a single unemployed mother of one and wanted to treat my 12 year old to a nice time. I would like a full refund from this stable. The entire circumstances surrounding this unfortunate occurrence clearly evidence their poor business practices.
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